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We recommend ordering as early as possible to get gifts in plenty of time for holiday celebrations, please note the last order dates provided by Australia Post are:
| State | Standard delivery | Express delivery |
|
East Coast NSW, VIC, ACT, QLD, SA |
Friday 20 December |
Monday 23 December |
| TAS | Friday 20 December | Friday 20 December |
| WA | Wednesday 18 December | Friday 20 December |
| NT | Monday 16 December | Friday 20 December |
Please note that these are not guaranteed but instead intended as a guideline, and may be impacted by partner delivery issues, weather conditions.
From the time of dispatch, your order should take the average delivery timeframes show below, depending on where you live:
| State | Region | Express delivery | Standard delivery |
| NSW |
Metro Country |
1-2 days 2-3 days |
2-3 days 4-5 days |
| ACT | 1-2 days | 2-4 days | |
| VIC |
Metro Country |
Next day Next day |
1-3 days 2-4 days |
| QLD |
Metro Country |
1-2 days 2-4 days |
2-5 days 3-8 days |
| SA |
Metro Country |
Next day 2-4 days |
2-3 days 3-5 days |
| WA |
Metro Country |
1-2 days 3-5 days |
4-5 days 5-8 days |
| TAS | 1-3 days | 2-6 days | |
| NT | 3-5 days | 4-7 days |
Please note that these are average timeframes intended as a guideline, and may be impacted by partner delivery issues, weather conditions and busy sale periods where order volume is particularly high.
Orders can take up to 1-2 working days to be dispatched from our warehouse. However, during sale periods please allow up to an additional 2 business days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.
We offer free standard shipping across Australia for all orders over $150. For all orders under $150, the regular shipping cost is $10. For express shipping, where available, we charge a flat fee of $15.
All of our orders ship Australia Wide via Australia Post. We recommend downloading the AusPost App to get the latest updates on the status of your delivery. AusPost will email or SMS you with your tracking details when they receive and process your delivery.
If you have yet to receive an email or SMS with your tracking, that simply means your order has yet to be processed by AusPost. Once your order is on the way, you will receive all delivery updates directly from AusPost.
Unfortunately, no. All orders purchased on au.puma.com can only be shipped within Australia. Visit here to be sent to a PUMA online store in your country if available.
Click here to submit a ticket to our Customer Service team.
Alternatively, you can get call us on 03 4514 5262
We are available Monday – Friday from 9:00 a.m. – 5:00 p.m (Melbourne, Australia EDST) excluding the following public holidays:
